Akuvox AV-E20S Intercom
€161.50
The vandal-resistant emergency intercom station for indoor use
The Akuvox AV-E20S is a compact SIP intercom station with a panic button in the size of a palm of the hand, specifically designed as an emergency call station for indoor use. The cover made of grade 316 stainless steel makes the device impact- and shock-resistant according to IK10 and therefore resistant to vandalism. The E20S fits precisely into common single flush-mounted boxes of types 1299 and 86 and can therefore be integrated unobtrusively and flush into the wall.
Simple in use: A press of the single call button immediately establishes a SIP connection so that a conversation can be held without delay. Dual audio with echo cancellation ensures a clear, intelligible connection. Connection is exclusively wired via Ethernet with Power-over-Ethernet (802.3af); the lean Linux operating system ensures reliable continuous operation.
The E20S is intended exclusively for indoor use and is mounted flush – ideal for corridors, lifts, public buildings, care facilities or office complexes where a voice connection must be established quickly and reliably in an emergency.
Emergency call and intercom function in one device
The AV-E20S combines all the essential functions of a robust emergency intercom station in a compact, vandal-resistant housing.
Panic button
A single, robust call button immediately establishes a SIP connection in an emergency.
Dual audio with echo cancellation
Clear, intelligible conversations thanks to echo cancellation.
Grade 316 stainless steel
High-quality, corrosion-resistant housing material for continuous use.
IK10 vandalism protection
Impact- and shock-resistant according to IK10 against deliberate damage.
Ethernet & PoE
Connection exclusively by cable – stable connection without Wi-Fi dependency.
Auto Answer
Automatic call acceptance at the remote station for an immediate voice connection.
How the AV-E20S is built
The housing of the AV-E20S is deliberately compact and palm-sized so that the device can be installed unobtrusively in a single flush-mounted box.
Front panel made of grade 316 stainless steel
The front is made of grade 316 stainless steel rather than plastic, giving the device high mechanical robustness and corrosion resistance.
Speaker
Built into the centre of the front, it reproduces the remote voice clearly and intelligibly.
Panic button
A single, robust call button with which a voice connection can be established immediately in an emergency.
Microphone
Picks up the voice of the calling person and transmits it to the remote station.
Ethernet connection with PoE
On the rear is the RJ45 connector via which both the network connection and the power supply are provided by Power-over-Ethernet.
Mounting type
The E20S is mounted flush and fits precisely into common single flush-mounted boxes of types 1299 and 86.
How an emergency call works
Operation of the AV-E20S is deliberately simple so that no time is lost in an emergency.
- Pressing the panic button immediately triggers a SIP call
- Direct voice connection thanks to Auto Answer at the remote station
- Dual audio with echo cancellation for clear communication
- Integration into any SIP-capable IP telephone system possible
Practical example: A resident of a care facility presses the panic button of the E20S in the lift. The connection to the reception or control centre is established immediately so that conversation can take place directly – without dialling or waiting time.
Integration into existing telephone systems
The AV-E20S is designed as an open SIP device and can be seamlessly integrated into existing IP telephone systems.
SIP
Supports SIP v1 (RFC2543) and SIP v2 (RFC3261) with one SIP account.
QoS
Quality of Service support for prioritised, stable voice transmission.
DHCP or static IP
Flexible integration into different network environments.
NTP
Automatic time synchronisation for correct system time.
For voice transmission, the AV-E20S uses the audio codecs G.711a, G.711µ and G.722. On the network side, the device supports among others IPv4, HTTP(S), FTP, DNS, NTP, RTP, TCP, UDP, ICMP, DHCP and ARP.
Robustly built for continuous use in high-traffic areas
As an emergency call station, the AV-E20S is exposed to potential sabotage and vandalism – the design is accordingly geared towards resistance.
- Front panel made of grade 316 stainless steel
- Impact- and shock-resistant according to IK10
- Intended for indoor use only
- NDAA-compliant and therefore also suitable for authorities and public sector clients
- CE, FCC and RCM certified
Commissioning in a few steps
Setting up the AV-E20S can be completed quickly even without prior knowledge.
- Prepare a suitable single flush-mounted box of type 1299 or 86
- Mount the device and connect the Ethernet/PoE cable
- Perform basic setup via the web interface (DHCP or static IP)
- Set up the SIP account and store the destination number or remote station
- Optional: integration into an existing SIP telephone system
What is included in the scope of delivery
Please check the scope of delivery for completeness upon receipt and report missing or damaged parts to your supplier immediately. A separate installation housing for flush mounting is not included and is offered additionally as required.
- Akuvox AV-E20S intercom station1 piece
- Quick start guide1 piece
Why the AV-E20S is suitable
Vandal-resistant
Grade 316 stainless steel housing with IK10 impact resistance for high-traffic areas.
Immediate emergency call
A single button press immediately establishes a voice connection.
Compact design
Palm-sized and suitable for common single flush-mounted boxes of types 1299 and 86.
Clear communication
Dual audio with echo cancellation for easily intelligible conversations.
Simple connection
Ethernet with Power-over-Ethernet, no separate power supply required.
Open standard
SIP support for integration into existing IP telephone systems.
Practical application examples
- Emergency call station in lifts and corridors of care facilities
- Emergency intercom in public buildings and authorities
- Intercom station in office complexes with security requirements
- Supplement to existing SIP telephone systems as an additional emergency call point
- Use in high-traffic or vandalism-prone indoor areas
- Emergency call point in multi-storey car parks and underground garages with indoor areas
The Akuvox AV-E20S combines a robust stainless steel housing, simple operation and an immediate voice connection in a compact emergency call station – a reliable solution for indoor areas where speed and resistance matter in an emergency.
More about the Akuvox AV-E20S
Akuvox Knowledge Base
Guides, configuration help and further documentation directly from the manufacturer.
Go to Knowledge Base →Frequently asked questions
What is the Akuvox AV-E20S and what is it used for?
The Akuvox AV-E20S is a compact SIP intercom station with a panic button and stainless steel housing. It is designed as an emergency call station for indoor use, for example in lifts, corridors, care facilities or public buildings.
Can the E20S also be mounted outdoors?
No. According to the datasheet, the E20S is intended exclusively for indoor use.
How resistant is the housing of the E20S?
The front panel is made of grade 316 stainless steel and is impact- and shock-resistant according to IK10 – making the E20S well protected against vandalism.
Which flush-mounted boxes does the E20S fit into?
The E20S is designed for flush mounting and fits precisely into common single flush-mounted boxes of types 1299 and 86.
Does the E20S have a camera or a card reader?
No. According to the datasheet, it is a pure audio emergency call station with one call button, microphone and speaker – without camera, card reader or relay outputs.
How is the E20S powered?
The E20S is powered exclusively via Power-over-Ethernet (802.3af) through the Ethernet connection; a separate power supply is not required.
Can the E20S be integrated into existing telephone systems?
Yes. Via SIP v1 (RFC2543) and SIP v2 (RFC3261), the E20S can be seamlessly integrated into any SIP-capable IP telephone system.
Questions about the AV-E20S?
Our support team advises you free of charge on selection, installation and setup.
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Download "E20S Series Quick Guide"
(9.88 MB)
Quick Guide Akuvox E20S-Series
Akuvox AV-E20S
Buttons & Audio
- Button: 1 call button
- Microphone: yes
- Speaker: yes
- Audio codecs: G.711a, G.711μ, G.722
Network
- Protocols: IPv4, HTTP, HTTPS, FTP, DNS, NTP, RTP, TCP, UDP, ICMP, DHCP, ARP
- SIP support: SIP v1 (RFC2543), SIP v2 (RFC3261)
- QoS support: yes
- Wi-Fi: no
Connections
- Network: RJ45 (10/100 Mbps)
- Alarm contacts: none
- Card slot: no
- Interfaces: none
- Power supply: PoE (IEEE802.3af)
Housing & Installation
- Housing material: stainless steel 316
- Flush box compatibility: single flush boxes type 1299 and 86
Environmental Conditions
- Operating temperature: -20 °C ~ +55 °C
- Storage: -25 °C ~ +60 °C
- Humidity: 10 - 90 % (non-condensing)
- Weather/dust protection: no
- Vandal/impact protection: IK10
Certifications
- CE, FCC, RCM, NDAA compliant
Dimensions
- 100 × 100 × 38 mm (W × H × D)
Flush-mount enclosure
Video stations
IP phone
Manufacturer Information:
AKUVOX (XIAMEN) NETWORKS CO., LTD.
10/F, No.56 Guanri Road
Software Park II
Xiamen 361009
China
Tel: +86-592-2133061
Email: sales@akuvox.com
Responsible person:
Didactum® Security GmbH
Im Mühlenfeld 4
48163 Münster
Deutschland
Fon:
(+49) 2501 92 90 160 oder (+49) 171 33 11 577
Email: info@didactum-security.de
